THE RISK MANAGER IS IMPORTANT FOR PATIENT SAFETY
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The aim of Risk Manager is to make the hospital a place still safer for the patient, that means to reduce as much as possible the probability of error in clinical and care field.
Dr Lorena Zanini is responsible for the risk management.
What are the objectives of the risk management policy?
● Enhance the quality of care in order to reduce the risks related to the therapeutic diagnostic process and therefore offer more guarantees of safety to patient.
● Protect the image of facility.
● Protect who carries out his/her own activity within the facility.
When the clinical risk management is optimal?
A management of clinical risk is optimal when ensures:
– An effective communication at different operational levels: is fundamental the communication among workers, especially in the phases of passage and admission of patient between the different care teams.
– The spread of safety culture within the organization and of non-technical knowledges and skills among all workers so that they behave safely.
– The safety of environments and contexts, integrating in the organizational model the different roles that manage the maintenance, the course for the drugs, the devices, biological samples, food, sterilization of materials, wastes, patient transport, and management of internal and external health emergencies.
– The standardization of care processes intended as identification of patient, repeat of important/critical information, prevention of falls and decubitus lesions, hand washing, control of hospital infections, pain management, health emergencies. Integration of clinical-care courses, application of the ministerial recommendations.
– The management of adverse event or avoided event intended as immediate and medium-term aspects, means of communication towards patients and their families, associations for the protection of users and media, support to involved workers and patients and their families.
– Learning by experience (reactive and proactive analysis, survey on safety culture, assessment among peers on safety).
