Examination booking procedure and specialized visits

In order to book a visit and/or another specialized or diagnostic service under Italian NHS system the general medicine physician’s request on specific prescription is required. Indeed for the private fee-for-services it is enough the specialist’s request.

Booking procedures and practical information

Telephone

+39.045.8395111 – From Monday to Friday 08:00 a.m-03:30 p.m.

CUP (Single Booking Centre) ULSS 20 Verona Freephone number  +39.848.242.200 – From Monday to Friday 08:00 a.m-06:00 p.m.

Personally

At ticket counters of the Clinic (via Santini, 6 Verona) – From Monday to Friday 08:30 a.m.-06:00 p.m.

At ticket counters of Diagnostic Centre (Corso Venezia, 123 Verona) – From Monday to Friday 08:30 a.m.-06:00 p.m.

Online

Filling in the requested data in the section BOOK AN EXAMINATION

In case of personally booking, a reminder stating the day, hour and service shall be issued. For some specialized examinations a particular preparation, to execute in the previous days, is required. The secretariat staff has got the set of forms for the test specific preparation (ultrasonography, radiography, CT, endoscopy and laboratory tests) which will be delivered at the moment of booking. In case of phone booking, the indications can be even sent by email or fax machine.

The day of service is necessary to bring the treating physician’s authorization, health insurance card, fiscal code and possible and previous specialized documents. Before to access the medical office is mandatory to present to the secretariat staff at the counters, provide with the progressive number of call to pick up at specific emitter, positioned near the counters for the authorization record, ticket payment (or exemption check). The patients who cannot respect the booked date are pleased to communicate the cancellation to the secretariat personnel within 48 hours from the appointment day.

Ticket and exemptions

Is a form of participation of health expenditure, payed by the citizen for outpatient specialized care, instrumental diagnostic and laboratory services. The parameters of participation are established by national and regional laws. The current regional directives establish that all the citizens between 6 and 65 years-old have to pay the share of health expenditure participation, except the cases of exemption right for status (disease or physical condition) or for revenue.

The exemptions of payment are applied only if indicated on the authorization by the general medicine physician.

Methods of payment

The payment of services can be realized by cash, debit card, credit card or check.