THE CLINICA SAN FRANCESCO INTRODUCES THE CASE MANAGER

The scientific progress and technological innovation brought the medicine to make great strides, the artificial intelligence has already in all respects entered as protagonist in the health care. This may have contributed to dishumanize the treatment, where the patient increasingly has been considered as an object and the relation between physician and patient widened its gap. Nowadays we talk more and more about “humanization of care”. It means taking care of patient not just from the point of view of disease, but also protecting the psychological and relational aspects. For this within many facilities, as at the Clinica San Francesco, has been introduced the position of Case Manager. The Case Manager has the task of accompanying the patient during all the therapeutic course to ease and coordinate the clinic procedure, attends to connect the different wards that come into play to carry out the healing process.

“Through the adoption of case management organizational model in different facilities and care contexts there have been several benefits – Alessandro Vallicella, manager of Clinica San Francesco Health Professions Services explains -. There is a satisfaction increase of professionals involved in the decision-making and of patients, a greater continuity of care, a reduced duration of hospital stay, a decrease of patient admissions, a reduced care fragmentation and a cost reduction”.

The Case Manager manages the care of every patient coordinating the treatment modalities and the necessary operations, plays a strategic role in the multidisciplinary team, for which translates into operational terms the objectives of treatment, and the sequence of treatment phases. The Case Manager is able to ensure the continuity of care, following the patient in all phases of course and making available to everyone who is taking care of the patient all information on his/her state of health, guaranteeing a totally personalized care.